Apple Certified Support Services & Solutions Menu
Serving Residential | Home Office | Academic | Business Clients - Managed & Proactive Business Support Options
Serving Residential | Home Office | Academic | Business Clients - Managed & Proactive Business Support Options
Pre-sales Research, Product Pricing & Consultation
Since we do not have any sales quotas to meet, we can provide you unbiased advice on the best solutions and products, where to find awesome prices and products to stay away from.
Consultations & System Considerations
• Desktop or portable
• How fast of a processor
• How much RAM
• What type of backup system
• Wireless router
• What type of printer and scanner
• External monitor
• Choose and set up Internet service (cable, DSL, or T1)
• Migrate from a PC to a Mac
• Wireless network setup
• Make Windows work on your Mac
• Restrict access to certain files, folders or hard drives
• Choose and design an appropriate backup system
• Upgrade to 10.6 Snow Leopard
• Sync iPods, iPhones, MacBooks and other Macs with your Mac
• Migrate your files to a new Mac
• Determine which peripherals are best and will work with your system
We're always available and happy to answer all of your Mac-related questions and support needs. Consider us your own on-call IT department that covers all of your systems while staying constantly up-to-date on the latest solutions to keep you running efficiently.
Some of our clients are Mac experts or in-house support specialists themselves who just want someone to bounce questions and ideas off of.
We specialize in resolving issues with Macs. Whether it's a hardware or software problem (or maybe both), we'll try our best to get to the bottom of it and get it working right for you. Some of our techs even have experience supporting systems dating back to the the Classic System 6.0.1 to OS X from the classic IIsi's all the way to today's Mac Pro Towers.
Keep in mind that we can also work with non-Apple brand products as well (scanners, digital cameras, printers and so on.) We can help support your vintage & legacy Apple products such as the Mac LC, Quadra and Performa systems to name few.
Whether you are a home based user new to the Mac platform, or an Apple veteran running a small to medium sized business; MetroMacs offers many support options and solutions catered to meet any varied of needs. All the while providing an expert level technical support services.
Workflow Solutions
Having the right hardware & software in place is one part of keeping a home office or business efficient & successful. Make sure your employees are making the most of their time.
We implement new solutions to match our client's needs everyday. Most of the time we simply help them leverage their existing assets. Let us help you turn the issues you have into efficiencies.
• Servers
• Pre-press/Production
• Contact Management & Syncing
• Document Management
iPhone, iPad & iPhone Syncing
Many families have not just one iPod, but two or three. Getting them all to sync can be frustrating. Just getting the songs you want onto your iPod can be a big task.
Then there’s the iPhone. With new tips and tricks emerging daily, we maintain a virtual library of troubleshooting solutions, useful apps and syncing tricks to keep your mobile device efficiently assisting your life.
• Copy all your CDs into iTunes and onto your iPod
• Copy DVDs onto your Mac and sync with your iPod
• Sync your iPod with your music, videos, calendar, contacts, etc.
• Sync your iPhone with just about everything on your Mac
• Remotely access your home Mac on your iPhone
• Format and compress movies to work on your iPod
• Install and sync Apple TV with your Mac and iPods
• Copy songs on an iPod to your computer without needing to sync
• iSync MobileMe Setup
• Data Transfers between Applications
• Synchronization Troubleshooting
Apple Mac OS X Migration and Windows PC Switchers
We can make the transition seamless. We'll evaluate your current setup, discuss what data you need moved over and outline exactly what needs to be done.
Looking to purchase a new Mac? MetroMacs can be helpful in choosing the hardware and software that best meets your needs. We can help you determine how to best make the transition to Apple's new Intel-based models and which software is available in the optimized Universal Binary format or if there is older software that may not work anymore on your new Mac.
Are you switching from a Windows PC to a Mac or just new to the Apple experience altogether? We can help in migrating your data from a Windows PC to a new or used Mac.
We offer complete in-home setup with a friendly and knowledgeable Mac expert to get you online, your printer setup, email going, you name it. Then, to get you acquainted with your new Apple computer, we can provide a full or short Mac OS X introduction all while teaching you powerful user tips and ways to keep your system running at it’s finest.
Software Training
We offer training in nearly all Mac applications. Adobe, OS X, Office, iApps - you name it, we've been digging into and staying on top of all of the latest features.
• One-on-one Training
• Q&A Sessions
• Group Style Settings
These are just a few of the applications that we can help you with:
• Adobe (Photoshop, Illustrator, InDesign, Acrobat)
• Office (Word, Excel, PowerPoint, Entourage)
• OS X (Finder, Mail, Safari)
• iLife (iPhoto, iMovie, iDVD, iTunes, GarageBand)
• MobileMe (iSync, Backup, HomePage)
• Parallels
• Microsoft Office
• FileMaker
• Quicken
• QuickBooks
• Daylight
• MacSpeech
Wired & Wireless Routers, Switches & Networking
Wireless (WiFi) is all the rage now, but Macs have been wireless for years! Not can you only surf the web from the hammock in the backyard, but can stream your iTunes right into your living room stereo.
Do you just want to use the Internet wirelessly on your portable MacBook? Or, do you want all eight of your Macs to talk to each other and print to the same printer? We can configure your network to meet your needs. Few issues are as frustrating as network problem.
• Set up a new wireless network or troubleshoot problems with your existing network
• Set up wireless printing
• Play iTunes through your home stereo wirelessly
• Add a wireless hard drive
• Troubleshoot problems with your Internet service
• Access your Mac remotely
• Set up screen sharing
• Set up a wireless or network backup system
• Wireless Network Setup
• Wireless Security Evaluations
• Streaming iTunes Content
• Wireless Printing
• Wireless Keyboard & Mouse with Bluetooth
• Wired (Ethernet) Networking & Cabling
• Wireless Network Troubleshooting (with Spectrum Analysis to help troubleshoot interference and signal strength issues.)
Make sure all of your data on all your computers is backed up with a complete solution. Our backup solutions get our clients up and running in minutes after a loss. Minutes not hours!
• Network backups with and Mac OS X Server
• Off-site Backups Nightly for Accounting/Invoicing • Data
• Off-site Backups Weekly/Monthly for All Your Data
• Time Machine Backups hourly
• Monitoring Services
• Retrospect Troubleshooting
• Time Machine Solutions
• Mac OS X Server Home User Folder syncing
• NetRestore Image Cloning
You're protecting man hours as much as you are data!
Media Streaming, PS3 & Apple TV Home Theatre Setup
Let us help you design a system or add to your current system to organize photos, listen to music, capture video, store files, run an accounting system and so on. The possibilities are endless!
We will consult with you to determine what type of Mac fits your needs, which peripherals you will need, what gear will work best with your system and how to use it all.
Mac Audio / Visual / Playstation 3, Apple TV Home Theatre Integration
• Design a Mac multimedia center
• Choose a digital camera or video camera that works with your Mac
• Show videos on your TV from your Mac or Apple TV
• Make iTunes work with your stereo in one or multiple rooms
• Control and play your media directly from your iPhone or iPod Touch
• Stream content from your Mac or media hub directly to your PS3 system
System Upgrades & Installations
Do you need more hard drive space or require more RAM to run a new piece of software? Want to clear some space on your desk by upgrading to a flat-screen monitor or downsizing to a smaller printer? Let us extend the life of your Mac! We’ll recommend and install hardware to meet your needs and your budget.
Upgrades of the operating system, applications and other software can often wreak havoc on older drivers and applications on your Mac. You may experience errors and crashes. Be sure to consult with us to find out what will be affected and how to solve it. Then we’ll perform the upgrade for you! Not sure what to upgrade or if you need to upgrade? Simply give us a call. We are than happy to speak with you regarding your options.
Upgrade Considerations
• Exactly what do I need to upgrade?
• Should I or do I need to upgrade to 10.6 Snow Leopard?
• Will all my applications still work if I upgrade the operating system?
• Do I need more RAM?
• Do I need a larger hard drive?
• What is the best way to add more storage?
• Do I need a new printer?
• How can I make my Mac last another two years?
• Don't see it? That's ok, we cover it all!
Apple Hardware Diagnostics Service & Repair
Is your Mac misbehaving, broken or out of AppleCare warranty? We can diagnose and repair complex issues related to your Apple product.
Repairs & Troubleshooting
When your Mac is running slowly or not running at all, a number of issues could be at fault. We have the experience to identify the problem and efficiently provide a solution. Whether it’s the internet, Microsoft Office, your printer, email or iPhoto that’s giving you trouble, there’s always a solution to make it work correctly again.
Experiencing Any of These Issues?
• Hard drive is not responding
• Applications are spontaneously quitting without warning
• Receiving “out of disk space” errors
• Files have gone missing or you can’t find them
• Safari or Firefox isn’t working properly
• Crashes are happening frequently
• Backup system isn’t working
• You see a spinning beach ball often
All of our repairs are performed at a very reasonable rate with new genuine Apple parts which includes our 100% labor & parts guarantee. We only charge $65 to diagnose a hardware problem and that fee is deducted from the total cost of the repair if you choose to have it performed by us.
Please feel free to Contact us for additional information.
We look forward to building a working relationship with you and your Mac!